The Expert View, from Cranfield School of Management
Why Change ?
If people are dissatisfied (D) with the current situation, and if there’s a vision (V) for improvement and clear process (P), then the cost of not changing (C) is more than the cost of changing (DxVxP > C). Change is resisted if dissatisfaction, vision and or process don’t exist.
What ‘change process’?
Try a typical four stage process :
1. Awareness of the need for change
2. Interest in the process
3. Willingness to try the changes
Different stages, need different tactics, but the ‘platinum rule’ is – do for other people what they would do for themselves!